What happens next? What is in the food parcel? The food parcel contains none-perishable items for each person named on the voucher. Whenever possible, subject to availability, we also offer fresh fruit and vegetables and toiletries. We also accommodate dietary requirement such as vegetarianism, allergies etc, as best we can. What happens when clients go to the distribution centre? Clients will always be treated with respect and compassion at the distribution centre. They are offered refreshments and a chance to talk with one of the volunteers. Often clients are signposted to another agency who may be able to help them to ensure the crisis is resolved, or there may be a part of the Big Help Project that can help them, for example with debt or unemployment.