Terms and Conditions for the Big Help Project Website


By registering with our website, you are agreeing to the following Terms and Conditions:


  1. Your personal data and privacy rights

The Big Help Project and the Big Help Trading will process and store personal information about you that you disclose when you register on our website. We will do this in line with Data Protection legislation including the General Data Protection Regulation 2016 as introduced by the Data Protection Act 2018. For further information about how we ensure your privacy rights are respected we encourage you to read our Privacy Notice.


We will:


  1. only store the information that you have given
  2. store this information securely
  3. not ask you for more information than we require to complete your registration or to sign up for our newsletter
  4. delete any information about you that we may have, if that information is inaccurate or you de-register from our website
  5. not share any of your information with anyone outside of the Big Help Project and Big Help Trading
  6. not sell your information to any third party


  1. Big Help Cookie Policy


Why and how does the Big Help use cookies?

We use cookies to enhance your experience using our website and to help personalise the service you receive.


The Big Help will not use cookies to collect personally identifiable information about you. We do not use cookies to access data from your hard drive, to determine your e-mail address, or to view data in cookies created by other websites. Cookies only store information that our web server places in them. They cannot look at other cookies on your hard drive nor can they look at any other information on your computer. We do not use cookies to ‘harvest’ information from your computer.


Can I restrict or block cookies?

If you wish to restrict or block cookies you can do this through your browser settings. The Help function within your browser will provide further information. There are a number of different browsers and different versions of each browser which all act in different ways.


Will restricting cookies affect my use of the website?

Restricting cookies may impact on the ‘functionality’ of the Big Help website i.e. how you see and access information that we make available on our website.

Where can I get more information?  Go to www.aboutcookies.org. It is a website that provides information on how to delete and control cookies across a wide variety of browsers, including stopping cookies being stored, enabling session cookies and deleting cookies if they have already been stored. You may also find information for managing cookies stored on your computer. For information on how to manage cookies on the browser of your mobile phone you will find further information in your handset manual.


  1. Trademarks and Copyright


  1. All Trademarks used on this website are the intellectual and commercial property of the Big Help Project, the Big Help Trading and our associated partners, supporters and funders. No Trademark may be saved or shared without our permission, or the permission of the third party (associated partner, supporter or funder) who hold the copyright for that Trademark


  1. All images used on this website are the intellectual and commercial property of the Big Help Project, the Big Help Trading and our associated partners, supporters and funders. No image may be saved or shared without our permission, or the permission of the third party (associated partner, supporter or funder) who hold the copyright for that image


  1. All content on this website is the intellectual and commercial property for the Big Help Project unless otherwise indicated (for example a citation) and the Big Help Trading, unless otherwise indicated (for example, a citation). No part of the content of this website can be reproduced without our permission


  1. Third party content included on this website, for example reports other than those produced by the Big Help Project, cannot be reproduced without permission, or confirmation of an open licence agreement, from the owner of that content


  1. Charitable Status

The Big Help Project is a charity registered with the Charity Commission, charity number 1141024.The Big Help Trading is a wholly owned subsidiary of the Big Help Project, charity number 1141024.


Accounts for the Big Help Project are available from the Charity Commission's website


  1. Changes to Terms and Conditions

We will inform you via email of any changes to these Terms and Conditions.


Current version: August 2018

Review date: August 2019

Big Help Project Privacy Notice


We are the Big Help Project and Big Help Trading. You can find out more about us and all that we do at www.big-help.info


This Privacy Notice relates to our use of any personal ‘data’ (described here as ‘personal information’), that we collect from you; this includes our use of any personal information you provide to us in person, by phone, fax, SMS, email or any other correspondence or via our website.


Your rights under the Data Protection Act and the General Data Protection Regulation (the ‘GDPR’)


The Big Help Project is committed to safeguarding your personal information. We are legally obliged to comply with all relevant laws for the protection of personal information. Relevant Acts and Regulations include the Data Protection Act 1998 and the Data Protection Act 2018 that introduced the European Union General Data Protection Regulation 2016 (GDPR) into UK domestic law.  


The GDPR aims to give you more control of your data. It provides you with new and strengthened rights:


1)      Right to access –you have the right to request a copy of the personal information we hold about you (free of charge). This right always applies.

2)      Right to restrict processing – in certain circumstances you can ask us to restrict our use of personal information.

3)      Right to rectification – if you believe our records are inaccurate or incomplete, you have the right for the record to be corrected or completed.

4)      Right to erasure (‘right to be forgotten’) – in certain circumstances, you can ask us to erase your personal information.

5)      Right to data portability – you are entitled to a copy of your personal information in a commonly used electronic format.

6)      Right to object to automated decision-making: Automated individual decision-making is decision making by automated means without human involvement. The Big Help does not engage in automated decision-making in conducting its business. 


This Notice sets out how steps we have taken to comply with the GDPR to ensure that your rights are respected. Please note that some rights are limited in certain circumstances. You can get further information, advice or guidance from the Office of the Information Commissioner (ICO). The ICO is the independent authority responsible for data privacy and information rights and upholding the public interest (See Section 12 below for contact details).


The Notice is divided into the following sections:


1)      How we collect personal information about you

2)      What personal information do we use?

3)      How and why we use your personal information

4)      The lawful grounds (‘Bases’) for the processing of your personal information

5)      Children and personal information

6)      How, when and why we may share your personal information

7)      Security/Storage of and access to your personal information

8)      How long do we keep your personal information? 

9)       The Big Help Website, International Data Transfers and ‘Cookies’

10)    Communications for fundraising, marketing and promotional purposes

11)   Contacting us and the ‘right to complain’

12)   Changes to this Policy/Privacy Notice


  1. How we collect personal information about you?


Most of the personal information we process is provided to us directly by you for one of the following reasons:

  1. a) You have made an enquiry to us regarding one of our services or we provide one of our services
  2. b) You have made an information request to us, in person, by telephone or in writing or when you complete a ‘contact us’ form on our website.
  3. c) You subscribe to our e-newsletter.
  4. d) You have applied for a job or to be a volunteer with us.
  5. e) You are representing your organisation.
  6. f) You wish to attend, or have attended, an event that we have organised.
  7. g) You have made a donation or completed a ‘gift aid’ declaration


We may also receive personal information indirectly, in the following scenarios:


  1. a) When a referral is made by another agency or someone acting on your behalf provides contact details or other personal information necessary to process the referral.
  2. b) An employee of ours gives your contact details as an emergency contact or a referee and/or we receive a reference for you as a volunteer/ employee.


  1. What personal information do we use?


We may collect, store and otherwise process the following kinds of personal information:


  1. a) Your name and contact details; contact details you provide may include postal address, telephone/mobile number, email address, social media identity and emergency contact details.
  2. b) Your date of birth and age.
  3. c) Information about your computer/ mobile device and your visits to and use of our website, including, for example, your IP address and geographical location;
  4. d) Personal descriptions and/or photographs where you provide consent for their use:

  1. e) Your financial information i.e. benefits and salary details, bank statements, reference numbers for creditors (Jubilee Debt Advice).
  2. f) Details of your education, employment history and employment status when providing help for you to access education, employment or training (the ‘Next Steps Team’).

And /or any other personal information we obtain as per Section 1.

Sensitive personal information - ‘special categories’ of data


The Data Protection laws recognise certain categories of personal information as sensitive and requiring more protection. We will only process special categories of data if there is a valid reason for doing so and where the GDPR allows us. We have a legal duty to comply with the Equality Act (2010); this may mean that we need to make service adjustments for anyone with a disability who contacts us in any capacity, to eliminate any barriers to accessing our services. Our legal basis for processing this information is article 6(1)(c) of the GDPR. Our processing of special category data, such as health information you give us, will be based on article 9(2)(a), which means we always need your explicit consent.


  1. How and why we use your personal information


Your personal information, however, provided to us, will only be used for the purposes specified in this Notice in one of the following ways:


 * To provide our services to you

* To notify you about changes to our service to you

* To communicate with you; 

* Where we have a legitimate interest in using your information, for example to protect our business interests or to prevent fraud

* To ensure that our web content from our website is properly presented for you   

when you access it from your computer


  1. The lawful grounds (‘Bases’) for processing your personal information


The GDPR requires us to rely on one or more lawful grounds to use your personal information. We consider the grounds listed below to be relevant in identifying the appropriate lawful basis for the use of your personal data:


* Where you have provided your consent for us to use your personal information in a certain way

*  To provide our services in the performance of a contract or agreement made with you

* Where there is a legitimate interest in us doing so. In broad terms, our “legitimate interests” means the interests of running of the ‘Big Help’ as a registered charity and as a commercial entity to ensure the best possible service. When processing your personal information to achieve such legitimate interests, we will consider and balance any potential impact on you (positive and negative), and on your data protection rights

* Where it is in your/someone else’s vital interests (for example, a medical emergency)


  1. Children and Personal Information

We do not provide services for children or proactively collect their personal information. The information in the relevant parts of this notice applies to children as well as adults.


  1. How, when and why we may share your personal information


Where it is relevant and necessary we may disclose your personal information to a relevant third party in order to achieve the purposes set out in this Notice.


* Funding bodies such as the Trussell Trust, the European Union Working Futures Programme, the VOLA Consortium, the Big Lottery and other funders as may be listed from time to time on our website.

* Third party partners that we work with to provide you with a service; the Trussell Trust, Community Money Advice, Baby Basics and One Vision Housing.

* Training providers where this is appropriate.

* Suppliers and sub-contractors for the performance of a contract to provide a service.

* Professional service providers such as accountants and lawyers;

* Regulatory authorities, such as the Charities Commission, the Financial Conduct Authority (FCA) and tax authorities.


  1. Security/Storage of and access to your personal information


The Big Help is committed to keeping your personal information safe and secure. Our Data Protection Policy describes the organisational and technical measures that are in place to protect your information. We have implemented generally accepted standards of information technology and operational security to protect any personal data we hold from loss, misuse, or unauthorised access, alteration or destruction. Your personal information is only accessible by appropriately trained staff and is stored securely to prevent unauthorised access. We will notify you promptly in the event of any breach of your personal information that may potentially expose you to serious risk.


  1. How long so we keep your personal information?


We hold your personal information on our systems only for as long as is necessary for the relevant activity. In general, we will remove your personal information from our records six years after the date it was collected. However, if before that date, (a) your personal information is no longer required in connection with such purpose(s), (b) we are no longer lawfully entitled to process it or (c) you validly exercise your right of erasure, then we will remove it from our records.


  1. The Big Help Website, International Data Transfer and ‘Cookies’


We encourage you to read our Terms and Conditions on our website. If you previously registered for our newsletter on our website and want to withdraw your consent you can do so by clicking on ‘My Details’ on our website. We may link our website directly to other sites. This Notice does not cover external websites. We are not responsible for the privacy practices, cookies use, or content of those sites. We encourage you to read the privacy notices on the websites you visit.

International Data Transfers

As a UK-based organisation, if personal information is transferred within the European Economic Area (“EEA”), then all countries have the same level of data protection law as under the GDPR. However, it is possible that personal information we collect from you on the website will be transferred to and stored in a location outside the EEA, for example, the United States. Some countries outside of the EEA have a lower standard of protection for personal information, including lower security requirements and fewer rights for individuals. 


Cookie use

Our Terms and Conditions on our website explains our cookie use and we would ask you to read this before using our website. Cookies may be used from time to time to gather non-personal data. This may be shared with our website provider for the purposes of providing the best possible service in the performance and presentation of our website, to record how the website is being accessed and used, and for security purposes and to prevent fraud. 

You can find out more about your rights regarding cookies, including how to ‘block’ them at:



  1. Communications for fundraising, marketing and professional purposes

We will not share any of your personal data or images such as photographs or video, for fundraising, marketing or professional purposes without your separate and explicit consent.


  1. Contacting us and the ‘right to complain’

We encourage you to raise any suggestions, compliments or complaints you have about the way we use your personal information by contacting us:


The Big Help Project

Liverpool Link Road Depot,

Link Rd, Huyton

L36 6AP

Tel: 0151 482 6089

Email: [email protected]


You have the right to take any complaints about how we process your personal data to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF       Tel: 0303 123 1113.




  1. Changes to this Privacy Notice

We may update this Notice from time to time; when we do so we will publish a notice on our website. We will notify you of significant changes by contacting you directly where it is reasonably possible for us to do so. If material changes are made to the Privacy Policy e.g. affecting how we would like to use your personal information, we will provide a more prominent notice providing the date of any major revisions.


Current Version: August 2018

Review Date: September 2019